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When a patient reschedules a confirmed appointment, the confirmed checkbox should automatically get wiped out so the patient gets all of the eReminder notices or Lighthouse 360 notices again.  We had a patient last minute cancel their rescheduled appointm

Question asked by cromfs on Dec 13, 2016
Latest reply on Jan 18, 2017 by paula1

When a patient reschedules a confirmed appointment, the confirmed checkbox should automatically get wiped out so the patient gets all of the eReminder notices or Lighthouse 360 notices again.  We had a patient last minute cancel their rescheduled appointment because they only got the last minute text reminder instead of getting the confirmation emails, texts and phone calls again because their old appointment was confirmed.

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