Matt Ackerman

Image Migration Slowness for OrthoTrac Cloud

Discussion created by Matt Ackerman Employee on Feb 2, 2017
Latest reply on Feb 2, 2017 by Matt Ackerman

Currently, we are experiencing delays in transferring images to the cloud. We are aware of the problem and working to address this issue as quickly as possible.

The cause of the delay has been isolated in a component of the image migration service that runs on the Cloud servers.  If your local Imaging software has a manual resend option, please refrain from using it at this time; manual resends may exacerbate the issue.

If you have additional questions you can email those questions to our support email: Orthotracsupport@carestream.com

Carestream Dental apologizes for the inconvenience this may be causing your organization and we will continue to provide updates via this communication method.

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