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Softdent/Imaging error message

Question asked by dr.cavola on Feb 4, 2017
Latest reply on Feb 9, 2017 by pksaari79

Is there an ETA on the Softdent/Imaging thumbnail error message fix?  This is the one where the message "image not found" is shown in the thumbnails under the clinical imaging tab in the charting module?  

 

For the record, this error message started at the beginning of February, 2016 at the introduction of a Softdent update.  YES, 2016 - that's a year ago.

 

Also for the record, it is extremely rare, unusual, and out of character in the history of Softdent existence, to allow a bug in the software to go one year without a fix.  Yes, there is effort.  I'll give you all that much.  But .... we LOVE to see results.

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