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COB info on secondary insurance claim

Question asked by on Feb 14, 2017
Latest reply on Feb 20, 2018 by Matt Ackerman

How are people electronically including COB info on the secondary claim form in WinOMS CS?  We have a medical insurance company that WILL NOT accept a form with handwritten information on it, yet CareStream support tells me that there is no way to have a medical claim form populate a primary insurance information (Boxes 9 a & d, 11 d).  Without these fields completed, the insurance processes as primary, yet it is a secondary plan.