Scheduler checked in appointment changes to late arrival

Discussion created by johnbcarpenter on Feb 28, 2017
Latest reply on Mar 30, 2017 by cdamoney

In Softdent, when you check in a patient the color changes to light blue but if the appointment sits idle (back office does not get into chart right away) the color changes to grey like the patient is late for their appointment.  The time from which it goes from blue to grey has seemed to decrease.  If no one goes into the patient's chart with in 10 minutes the appointment changes color.  This is an issue because the back office may think the patient hasn't arrived. Lets say the patient shows up 15 minutes early and the front office checks them in. 10 minutes later the color goes to not checked in grey and it looks like the patient hasn't arrived.  By the time of the patient's actual appointment it looks like they are late when really they have been here for 15 minutes waiting.


Does anyone else have this issue?