paul.snyder

4/21/2017-4/24/2017 - AETNA UPGRADE - IMPACT TO REAL TIME PROCESSING

Discussion created by paul.snyder Employee on Apr 21, 2017

Subject:

Aetna Upgrade

 

Dates Affected:  

Friday, April 21, 2017 to Monday, April 24, 2017

 

Real Time:

  • Precert Add and Inquiry transactions may experience sporadic timeouts starting Friday, April 21, 2017 from 9:00 PM ET until 6:00 AM ET on Monday, April 24, 2017. 
  • Submitters of Real Time transactions may experience timeouts for Real Time Eligibility, Claim Status Inquiry and Referral transactions starting on Sunday, April 23, 2017 at 4:45 AM ET – 8:00 AM ET.

 

  Operations should return to normal as of Monday, April 24, 2017.

Outcomes