Is there a way to set the area code for all existing phone numbers that lack an area code? Or do I have to manually check the phone numbers for each patient and guarantor?
Thanks in advance.
softdentgirl can help with this. There may be a utility involved....I can't remember.
Click Change System Settings
Click General System Settings
Click Phone Preferences
Then there is a Utility
**Please call SoftDent Support for Assistance (866) 435-7473
We did change the settings a few years ago so that the area code fills in automatically for new patients, but that obviously doesn't fill in the area code for existing patients.
I'm guessing everyone needs to be out of SoftDent to run a utility, so I'll set up something with support for when the office is closed.
Thanks for the help!
but it is a quick utility
I just got off of the phone with support. I was told that the utility will not work to replace blank area codes. When I try, I get an error message that the existing area code must be 200 or higher. The rep I spoke with did not know of any other way to set all the blank area codes other than manually.
Any other ideas? softdentgirl
I would think that in this current age with so many cell phones of different area codes, and the disappearance of land lines, that your best bet is to flag those numbers without and update individually. I would also think that a "wrong" area code would be worse than no area code. That's the risk you take having a utility "fix". Going back to correct a wrong area code would be more of a "time suck" to me
I'm old enough to remember a time when physical location was the determining factor in area code. Oh, the good ol' days.
I agree with Ron, update individually!! I know my own children don't live in the area but they still have their cell from here and we have patients in the same situation....that have moved from somewhere else but now reside here, keeping their cell number.
I'm not just trying to update the cell phone area code, but all area codes. Before I started working in this office, the area code for new patients defaulted to blank.
One by one it is!
Or now have a new home number with this area code but a cell phone with a different area code and a work number with a different area code. That's why one by one will be easier in the long run, I think!!
I don't think I'm explaining clearly what I'm trying to do.
Existing patients, especially long term patients, do not have area codes in their patient information in SoftDent. I want every phone number with a blank area code to have 813 as the area code. I'm not verifying phone numbers with patients, I'm not even pulling physical charts to verify phone numbers. Any phone number with a blank area code needs 813 in that area code.
Based on my experience with SoftDent support, there is no way to do that with a batch utility. I have to do it by hand.
There is absolutely no benefit to doing this by hand vs a batch utility program. One by one is just a rote exercise in typing 813 over and over and over. 4000+ active patients in our system - this is going to take awhile. What a waste of time.
There is a Utility within Softdent that does just what you are looking to do. Go into Softdent and select F1, enter Area code in the language bar and search. It will bring up the utility instructions. This utility will change all area codes to what you designate. The problem
with this is that many people use cell phones as their main line and of course have different Area codes.
Melissa, will that change all the area codes, or just the blank ones?
Brenda, here is what I found. I hope this helps, it does look a little "grey" to me. Seeing as I have to do this as well, I will be calling Carestream Support. I can fill you in. However, you find out, could you let me know?
Running the New Area Code Boundaries Utility
Utilities > Using Maintenance Menu Utilities
Run this utility to update area codes if the phone company changes your regional area code. Contact the phone company to acquire a list of exchanges affected by the new area code.
To update your area code boundaries:
Instruct all users to exit the software.
Select Start > All Programs > CS SoftDent Software > CS SoftDent Utilities. The SoftDent Login window is displayed.
Type your user name and password and click OK. The SoftDent Utilities window is displayed.
Select Maintenance > New Area Code Boundaries. The New Area Code Boundaries window is displayed.
Type the current and new area codes in the appropriate fields.
To add 1 as a prefix for the area code, select Add "1" prefix to this new area code.
If the practice will use the new area code, select Will the practice be using the new area code.
Type the name of the affected exchanges and select the appropriate checkbox to indicate which numbers are represented in the Exchange Information section.
Click Apply. A message asks you whether to apply the changes.
Click Yes. A message informs you of your selections.
Click Yes. A message informs you of the number of phone numbers that were updated.
Click OK. The New Area Code Boundaries window is displayed.
Restart the software.
If your practice remains under the old area code and your exchange file lists numbers affected by the new area code: Exchanges in the file receive a new area code and a "1" prefix for long distance (only if specified).
If your practice remains under the old area code and your exchange file represents numbers not affected by the new area code: All exchanges in the file stay the same, and all exchanges not in the file receive the new area code and a "1" prefix for long distance (only if specified).
If your practice uses the new area code and your exchange file represents numbers changing to the new area code: All exchanges in the file have their area code field removed because they will be local to the practice. All exchanges not in the file are assigned the old area code and receive a "1" prefix for long distance (only if specified).
If your practice uses the new area code and your exchange list represents numbers not affected by the new area code: All exchanges in the file receive the old area code and become long distance and receive a "1" prefix (only if specified). All exchanges not found in the file remain local and have the area code field removed.
Any phone number with an area code different from the current or new area code will not be changed: All exchanges in the file receive the old area code and become long distance and receive a "1" prefix (only if specified). All exchanges not found in the file remain local and have the area code field removed.
As I said in an earlier post, according to SoftDent support, the utility won't do what I want to do: replace blank area codes with our area code (813).
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