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Primary/Secondary Insurance

Question asked by bwhite on May 16, 2017
Latest reply on May 24, 2017 by bwhite

We have several patients that have dental insurance as primary and then they have Medicaid as Secondary.  When we print the treatment plan, it shows all the charges in the patient column.  Our patients are hesitant to sign the consent because it list them being responsible for the charges.  We don't always know what the plan benefits are on all of the insurances.  We are not a participating provider in any private insurance company.  Please advise on getting all the charges to show up under the insurance column.