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Updating allowance table fees

Question asked by kat710 on May 16, 2017
Latest reply on Jul 17, 2017 by leah

I recently updated an allowance table with new fees.  I was told this would flow through to all the insurance plans that have the allowance table attached and they would be up to date.  It does not.  We enable write-offs at the time of transaction and some of the insurance plans have updated with the new fees and some have not - why?  It is frustrating and inefficient to have to go backwards and fix everything.  I would love to know why it updates some and not others so I could fix it on the front end.  Any Ideas?

Please don't tell me the only way to fix it is to go into every insurance plan and delete the bluebook and re-enter the allowance table - it is time consuming and something we do not have time for in our busy office. I would love to identify the real problem. 

Also, I am still waiting on a fix for all the ss numbers softdent is deleting.  Any word?