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Issues and Questions about Print to File

Question asked by vg2180 on Jun 5, 2017
Latest reply on Jun 6, 2017 by vg2180

I often times need to save SoftDent documents to file. We often need to email excused absence notes, reports, insurance claims, list of transactions, etc... -- I will go to print note or print transactions, select dates, and when the option comes up to Print Preview, Print, or File I chose file to save it.  Half the time after I type in the file name Softdent will shut down with error message "There was an unexpected error in the program.  SoftDent will now attempt to shut down" and this message is often followed by a second error message "There was an unexpected error while shutting down.  Softdent will now attempt to exit from the licensing server".  I am wondering first if there is any way to resolve this issue.

 

The other questions I have are:

  • Is there a way to change the file format?  For example saving a PDF instead of an REP (doesn't give an option for file extension when saving)
  • Is there a way to save all files to a specific location instead of in the Softdent program files folder?

 

We have SoftDent v14.0.4

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