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Calculations when there is a secondary insurance

Question asked by doctom4300 on Jun 14, 2017
Latest reply on Jun 20, 2017 by mdunham

If a patient has two insurances, the calculations for treatment plans are incorrect. The calculations for the patient payment when posting a transaction are also incorrect.


Is there a way to get the calculations to ignore the existence of the secondary insurance?


For example, if both insurances cover 50% of crowns (I'm ignoring the deductible for this example), the calculations are saying the patient owes 25% of the total crown cost. But if the insurance has a non-duplication clause, which many of them do, the patient is still going to owe 50%.