Even though I find mdunham's post from June 7, 2017 regarding correctly estimating downgrades very creative. I still feel that the software should give us the capability to be able to give our patients this information without having to go to such elaborate measures. We have had this software for many many years and have been asking for this to be fixed within the software to no avail. There have been no updates to the insurance portion of the software for as long as I can remember even though so many things have changed in the processing of dental claims. Please listen to your customers, we are the ones working with or trying to work with this software everyday.