Duplicate Credit Card Postings/Transactions

Discussion created by enspire on Aug 24, 2017
Latest reply on Feb 8, 2018 by enspire

Has anyone experienced duplicate credit card postings in Softdent?  The charge only goes through once but posts twice.  We experience this almost on a daily basis and have for years now.  This ticket has been escalated and no one at Carestream can figure it out.  If you have experienced this, have you found any resolution?  We use Transfirst/TSIS with the card swipers that are connected right into the computer and the payment posts directly into the patients account.


Help... This has been going on way too long.