I would like to be able to utilize the lab tracking expert. In a large, busy practice, it would be helpful to track cases using this feature but it doesn't seem to work. I have called support only to be told that "most offices don't use that feature so we don't know how to use it". If it's not a workable feature, it shouldn't be there and maybe more practices would use it if worked properly. I have worked with many systems over the past 30 years and I'm tired of Practice Works support telling me that I "stumped" them when asking questions about the program.