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Why does insurance disappear from patient's clipboard?

Question asked by robertwagner16 on Sep 14, 2017
Latest reply on Sep 27, 2017 by sonyap

Our office has had this happen to us few times where the Insurance disappeared from the clipboard. We didn't take it out manually, so it makes us question if there is a particular setting, that we are not aware of, that is making this happen. Any ideas as to what can be causing this issue?