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New Gal with Statement Q's

Question asked by yujinchoidds on Sep 26, 2017
Latest reply on Sep 27, 2017 by yujinchoidds


I have a question regarding the actual paper statements. At the bottom, it reads current balance, 30 days, 60 days, 90 days, new balance. I have a patient who has a current balance of 664.50, 30 day balance of 40.90, new balance of 705.40. The patient was confused by that and wanted me to explain what that meant. I went back to look at her acct and 30 days ago the balance wasn't 40.90, so i'm a little confused on how to explain that to her. All the transactions add up correctly on her acct.