Payer IDs Not Listed?

Discussion created by vg2180 on Nov 14, 2017
Latest reply on Nov 16, 2017 by vg2180

When we try to add a payer ID we have a predetermined list of IDs attached to insurance companies in a drop down menu.  All of the ID#s are numeric with no letters.  We often come across an insurance company that has a letter in the payer ID# or a totally different ID # that we don't have on our list anyways.  We are also able to manually type in new Payer ID#s but we are unable to enter other information and are unable to electronically submit them and we end up having to send them paper.  Is there a place where we are able to just add a new payer ID# to allow for electronic claims submissions?