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EMR Note previewing incorrectly

Question asked by on Dec 8, 2017
Latest reply on Dec 21, 2017 by paula1

WinOMS, v.,

When viewing EMR notes,merge fields are not correctly populating in the preview screen on certain accounts.

This does not happen with every patient from what I can tell.  But, for the patients it does happen to, it happens every time, from every workstation.  I can be looking through notes in a patient's EMR.  The first time I read the note, the fields preview correctly.  Then if I click on a different note to read it, then back to the fist note, the Patient ID field, Provider Name field, DOB field now all have weird information in them.  If I print the note, it's correct.  If I close the patient and re-open, the note will preview correctly once, then get all weird again.

We've noticed it in several accounts and can't pin-point it to a specific EMR note or workstation or user.  It's really bizarre!  Has anyone else come across this?