Insurance Submission After Payment

Discussion created by vchop on Jan 2, 2018
Latest reply on Jan 4, 2018 by juriz

I have had situations at times when I have submitted for insurance payment. After payment and billing, a patient calls and says "oh, I forgot, I have a secondary insurance company, could you submit that?" 

My issue is, if I add an insurance company to the patient's chart AFTER treament, on a later date, the software does not allow me to send that claim electronically or even printed. Is there a way around this?