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Question asked by hillclock on Jan 18, 2018
Latest reply on Jan 22, 2018 by hillclock

We have been working on e-Dental for about 3 weeks now and I am struggling with finding rejections now. I have been advised that the old notifications from the board will no longer be received, so, now I have to go into the EDI tab and select rejections then search, it then brings up loads of old items (and new) but it is in 'Acceptance Date' order, not completion date, this means if your acceptance was some time ago and your claim has just been completed, any rejection is way up the page mixed in the list - how do I even know its there as I don't get any notifications anymore. I have been told as we 'Send Later' we will get a list from the board at month end - I liked to clear every day if any to action. Does anyone have any ideas how I can do this better/clearer way rather than waiting till month end. The dentists do not have time to Send Now after every completion as PIN numbers etc have to be added every time. Any help appreciated - so much easier the old way ....... I am sure I will be missing rejected/amended claims