AnsweredAssumed Answered

eClaims/NEA attachments freezing

Question asked by vintagedental on Mar 10, 2018
Latest reply on Mar 12, 2018 by robert.angus

We have recently added eClaims and NEA services to our office.  I am able to submit claims without an attachement with no problem.  However, once I add and attachment and click "save and send", PracticeWorks freezes.  Simply ending the program in task mangager doesn't work. It is still frozen when practiceworks starts up again. I have to logoff of Citrix and restart the program everytime. HELP!  I have called tech support and they don't know what is going on. Is anyone else having this problem?