How to suppress recall reminders without inactivating the patient

Discussion created by doctom4300 on Mar 29, 2018
Latest reply on Apr 5, 2018 by doctom4300

Sometimes a patient comes in for their recall and lets us know that they won't be back because they are moving. We would like to suppress the recall reminders, but we don't want to inactivate the patient because we are still waiting to receive an insurance payment. It'd be fine to inactivate them after receiving the insurance payment, and that would take care of suppressing the recall reminders, but I don't know how to track that other than having a piece of paper with a list of "people to inactivate after insurance clears".


Is there a way to take care of this within SoftDent?