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Estimated patient portion when insurance pays the patient

Question asked by doctom4300 on May 3, 2018
Latest reply on May 3, 2018 by doctom4300

For the patients that have insurance that pays them, I would like the patient portion to show the full amount due. The insurance plan has 'Benefits to Patient' checked on the 'Claim Filing' tab. I've tried setting the ICM to 0, 1, and 2, but no matter which one I choose, the amount to collect from the patient does not show the full amount.

 

What settings to I need to modify? Does it make a difference if the patient has two insurances, both of which pay the patient?

 

Thanks a bunch!

 

-Brenda

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