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Federal Dual insurance dental estimation

Question asked by bgalofredds on Jun 14, 2018
Latest reply on Jun 20, 2018 by

Most of our federal employees have plans the require that I send our claims first to their medical insurance and then to their secondary plan. Typically, the medical insurance pays for only preventative and diagnostic; my problem comes when I'm estimating for this type of patient. SoftDent won't adjust the network adjustment when applicable, so the patient portion has that showing on their estimate. 

I think it has to do with the primary insurance having 0% all the categories except preventative and diagnostic. I'm stumped. Anyone out there experience the same thing?