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jodefoe
Premolar I

Integrity Errors

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If we have an integrity error are we able to post payments in orthotrac before it has been resolved?

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Charles_Hayes
CS Dental Employee
CS Dental Employee

Integrity errors just prevent the closure of the daysheet until they are resolved through corrective queries on your orthotrac database instance by our escalations team, but it is okay to still post charges and payments at the time it is just that your daysheet cant be closed until the integrity error is resolved. 

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tshaw
Community Manager
Community Manager

@jodefoe tagging you here as well so you can see the information that @Charles_Hayes provided.

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Charles_Hayes
CS Dental Employee
CS Dental Employee

Integrity errors just prevent the closure of the daysheet until they are resolved through corrective queries on your orthotrac database instance by our escalations team, but it is okay to still post charges and payments at the time it is just that your daysheet cant be closed until the integrity error is resolved. 

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