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Braces2021
Canine III

imaging issue

Waiting for 45 minutes for an imaging rep to contact our office.  Can not open my pc for imaging to upload photos.  Seeing consultations and doing deband appointments and can not take records currently?  

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k_kokoortho
Canine II

we are having the same issue, yesterday i called support about images not going to the cloud (still waiting for a call back) and then today in our other office we are not able to open myPC on our imaging computer, they told me someone would call me back! *timer starter*

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Braces2021
Canine III

@tshaw Thank you for yesterday!  I am unfortunately having the same issue again today at my other office.  Could you have someone contact me?

tshaw
Community Manager
Community Manager

@Braces2021 I will get this reported so someone can reach out. 

@CGOrthodontics are you still having issues? If so, I'll send your information along as well. 

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Yes we are still having issues.  However, I was in contact with Jeff from the escalation team and he is working with our IT dept. to try and figure it out.  Thank you.  

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CGOrthodontics
Canine II

I waited on hold for an hour and 20 minutes for the imaging team before I gave up and hung up.  We migrated to the new Microsoft server over a month ago.  Since then our images taken on My PC have not transferred to the cloud.  We can only view them from 2 specific  computers in the whole office.  We've called several times for an update on when this will be fixed.  I can never get through and always told someone will call us back but no one ever does.   Will those images ever transfer over to the cloud? Is it safe to upload all images directly to the cloud and bypass My PC since this is no longer working?

tshaw
Community Manager
Community Manager

Hello @Braces2021
We don't have an imaging team on The Exchange yet, but let me reach out to support to try and get this escalated for you.