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joedindo
First Molar I

E-Prescription Done By Issue

I'd call support for this but the eprescription have rarely been helpful.

We are seeing the wrong employee initials in the prescription history (see attached). It lists an Inactive Employee rather than the employee's initials who submitted the e-prescription.  I've noticed this happening with the majority but not all eprescriptions. 

It doesn't happen with printed prescriptions.

Is there a step that we are missing?

 

Screenshot 2023-01-19 at 2.13.27 PM.jpg

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jdowner
Moderator
Moderator

You are actually the second office i've run into this issue over the last two weeks.  I've sent the case for the other office up and it's going to be brought up to Development.  I'll update you once I hear something back.

Johnathan Downer | Technical Support Analyst

Thanks!

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