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bracemom35
Canine III

Scanning documents to chart

We have been scanning to charts fine, but we had to get a new scanner, now what we are scanning does not show up in the patient chart under letters or anywhere.  Help in making this work again.  We did not change any settings, other than the default scanner to the new one.

 

 

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jdowner
Moderator
Moderator

Re: Scanning documents to chart

Are you scanning using a chart button and the scanned image is being displayed in the image viewer section at the bottom of the chart? or are you scanning in through the attachments button on the clipboard, the chart, or by right-clicking on an appointment?

 

Is it the same make/model of scanner? 

It may be easier for one of our representatives to connect in and look at the scanner setup and troubleshoot from there. If you like I can schedule some time to call you directly, or you are welcome to reach out to us. Just in case you can find our contact information here.

Johnathan Downer | Technical Support Analyst
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lakegirl
Canine III

Re: Scanning documents in Softdent EOBS and insurance cards

What is the recc scanner to use? What scanner do most people have the best success with please. Also what is the process to scan EOB and other docs into Softdent. We know we need a twain compliant scanner but would love to know what scanner most offices are uisng? thanks

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