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mdunham
First Molar I

Utilities access error G

Please help with Utilitie access.  Gold key shows all users are logged out, I even restarted ALL workstations.   Utilities will state that other applications are open----they are not.   

This has been an issue for a while.  COULD YOU FIX THIS DRUDGERY ALREADY???????     I need to work in utilities on off-patient hours, I came in today to attempt SD utilities access and of course, was rejected.    

 

Also, there seems to be an issue with an incorrect installation of a SD remote employees interface as there is ALWAYS a Python error with the techs name and Carestream on it.   This could be part of the problem.  I need someone to contact me promptly at 9:00 am on Monday to login and fix all of your errors.   AND allow me access to utilites so I can work once again after patient hours.   

 

Melissa 757-427-7130

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drcavola
First Molar I

I recall that "Pearl" service used to keep SD files open and prevent accessing Utilities.  If you don't have Pearl, then ignore.

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tsalcido
CS Dental Employee
CS Dental Employee

Support assistance in progress as of  9/19  Ref#7974093

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