ePayments 1921 Date Issue
Dear Valued Customer,
We have recently identified a date-activated issue in the ePayments software. With the change of the year to 2021, the software inadvertently causes the “2021” year to print as “1921” on credit card receipts. This does not affect transactions within the software and is limited to the receipt content only.
Our development team has identified the root cause of this issue and is actively working on a solution.
We apologize for this inconvenience and will have a resolution in the near future. You will receive further communication when the correction can be applied to your software
Carestream Dental Support
Fix Available - Year "1921" Credit Card Receipt Date Issue (ePayments v1)
There is now a fix available to correct the "1921" date on credit card receipts. Simply visit the Carestream Dental website at the link below do download the instruction PDF and the installation file. Please note that the installation file must be run on all computers processing credit cards via the ePayments v1 software.
Update: Fix is coming soon at the below link:
Thanks for your inquiry. We are waiting on some additional testing to be performed by our R&D team. An announcement will be posted here on The Exchange when it is available in the very near future.