RVG-5200 is asking for a key after re-installation

[Dr-J]

hello there... I have been using a Carestream intra-oral sensor (RVG 5200) for the last 5,6 years. Recently the software got an issue n I had to reinstall it. Now its demanding a key.Should I use the old key or do I get a new key? Please guide. Apparently the old key isnt working and the software daily shows a countdown timer with just a week left now .
I was just wondering whether Carestream will generate a new key for my software ?

[tshaw]

Hello @Dr-J, 

We do not have a team on The Exchange to answer imaging questions, but I will get this to the imaging support team so someone can be assigned to contact you. 

[Dr-J]

Hello @tshaw,
Hope this finds you well

Any luck with finding a solution to our problem? I think our software will close down by tomorrow . Will be grateful if you can help out in any way possible.

Regards

Kundi's Dentists team

[tshaw]

Hello @Dr-J, after doing some research and due to you being overseas,  it was recommended that you contact Chughtai Dental Supply. Here is a link where you can access their information, 
https://www.carestreamdental.com/en-us/locations/?region=Asia%20Pacific&country=Pakistan 

[Dr-J]

Hello.....thank you so much for getting back to us on this.... I hope someone from the Imaging section will get in touch soon.... fingers crossed

Thank you and take care