Orthotrac: The Daysheet Monitors and MTD Daysheet Production Reports do not Match the Ledger Scan when Printed for the Same Date

Document created by prcarter Employee on Aug 3, 2016
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Issue

The Daysheet Gross Collections/Production and Collection/Production Adjustments don't match ledger scans of same transactions.

 

Solution:

When a charge or payment is reversed by posting the transaction in error on the same daysheet the production on the monitors report does not apply the charge or payment and the matching adjustment to the production totals.  It is assumed that the payment or charge was posted in error or to the wrong account.  This helps make the production amounts easier to read.  Calculating the production manually on the Ledger Scan report will result in the accurate Net Production amount.

 

Another possible cause is that the daysheet for the previous day was not closed properly.  If it was not closed it will not be included on any of the MTD daysheet reports.  If there were problems closing the previous daysheet, try updating the monitors and totals.

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