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It would be beneficial to search by first name and home phone from the person picklist. The ability to search by first name or by phone number (from caller ID) would be a tremendous help in patient communication.
The prompt warning of a possible duplicate patient needs to appear when an appointment is entered (when walkin is created) not when a walk-in is converted. We've tried to imbed the thought for all schedulers to search for existing patients before making an appointment and we still end up with duplicate patients or patients with the same name