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k_kokoortho
Canine II

ACH NOT AUTHORIZED

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Did anyone else have an issue with the monthly roll yesterday?

After running the credit cards twice they all went through, ACH transactions were not authorized and I called at 7:15am yesterday on it. Its now 2pm the next day and we still haven't heard of a fix. I've been told that is has happened to multiple offices. 

and now we wont be back into the office on Monday! Hopefully there is a fix soon!

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paul_snyder
CS Dental Employee
CS Dental Employee

Re: ACH NOT AUTHORIZED

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Apologies for this malfunction.  Our hosting partner experienced a technical issue that resulted in this malfunction.  This has been corrected and we apologize for any inconvenience. 

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tshaw
Community Manager
Community Manager

Re: ACH NOT AUTHORIZED

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Thank you for the post @k_kokoortho. I just sent your information to the team, so someone can be assigned to assist you. 

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paul_snyder
CS Dental Employee
CS Dental Employee

Re: ACH NOT AUTHORIZED

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Apologies for this malfunction.  Our hosting partner experienced a technical issue that resulted in this malfunction.  This has been corrected and we apologize for any inconvenience.