Manager phone call pls

[paularyfa]

Can you have a manager call my office Monday morning?  Today on hold for 48 minutes.  Earlier this week put my number in for return call.  Never got a call back.  Thx. Paula 401-658-1116

[prcarter]

Good day Paula (paularyfa‌),

I apologize for any inconvenience you have been having. I have created a support ticket for a manager to reach out to you.  The ticket #, for your reference, is 6617385.  I do see that David Chism from Management did try to reach you on the morning of Monday 4/2/18 regarding your recent concerns. 

Thank you,

Phil Carter / OrthoTrac Escalations