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MelissaM2020
Canine III

Orthotrac did not roll

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Orthotrac is having problems with the cloud and the accounts did not roll
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Anon
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Re: Orthotrac did not roll

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Good day Melissa ( @MelissaM2020 ),

It was my understanding that the Cloud team had corrected the issues with the Auto Roll not running but I do see that the task did not run successfully for your practice on the 1st of this month and that you had to run the roll manually on the 2nd.  I am sending a call to the Cloud team to research the issue with the Auto Roll failing to run. They will reach out to you directly. 

Regards,

Phil Carter / OrthoTrac Escalations

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Anon
Not applicable

Re: Orthotrac did not roll

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Good day Melissa ( @MelissaM2020 ),

It was my understanding that the Cloud team had corrected the issues with the Auto Roll not running but I do see that the task did not run successfully for your practice on the 1st of this month and that you had to run the roll manually on the 2nd.  I am sending a call to the Cloud team to research the issue with the Auto Roll failing to run. They will reach out to you directly. 

Regards,

Phil Carter / OrthoTrac Escalations

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