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lizmerrill
Canine II

Patient Flow

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We are on orthotrac cloud. Since the new update I am having patients scheduled, but no showing up on flow. Any Ideas?

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Moderator
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Re: Patient Flow

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Good day Liz ( @lizmerrill ),

We have had no other clients report this issue so it is unlikely to be related to anything specific in version 14.2.  Please make sure that your workstations are set to display the correct locations in Patient Flow Maintenance (in this case I mean schedule locations as well as the patient-flow specific locations like Lobby, Operatory, etc.).   If you are still having issues at that point, please contact Support directly for assistance and we will be glad to look into it further. You may reach us at 866-722-2567 or via email at OrthotracSupport@csdental.com  . 

Regards,

Phil Carter / OrthoTrac Escalations

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