At our office, we have our patient flow options set to automatically open charting when a patient is moved to the Operatory. We have noticed since updating to Version 14 the Patient Comments that are to be acknowledged when opening a patient's chart now no longer pop up for our assistants. We have thought of several work-around options however they either require double entry of this info into 2 different sections of the software or extra clicks to find this info. Are there any suggestions or plans to resolve this issue in future versions?
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Good morning Kelly,
We are aware of the issue with patient comments not displaying a pop-up alert when accessing charting from Patient Flow. This has been identified as an issue in version 22.214.171.124 and there are plans to resolve this issue in a future version of Orthotrac.
The only workaround at this time is to revert to the original TX Card in charting maintenance. Please keep in mind that reverting is a global setting and will affect all workstaions in the office.
Below are more details on this issue and a guide to reverting to the old TxCard display: