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Canine II

Pop-Up comments when opening a patient's chart

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At our office, we have our patient flow options set to automatically open charting when a patient is moved to the Operatory.  We have noticed since updating to Version 14 the Patient Comments that are to be acknowledged when opening a patient's chart now no longer pop up for our assistants.   We have thought of several work-around options however they either require double entry of this info into 2 different sections of the software or extra clicks to find this info.  Are there any suggestions or plans to resolve this issue in future versions? 

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CS Dental Employee
CS Dental Employee

Re: Pop-Up comments when opening a patient's chart

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Good morning Kelly,


We are aware of the issue with patient comments not displaying a pop-up alert when accessing charting from Patient Flow. This has been identified as an issue in version 14.0.0.25 and there are plans to resolve this issue in a future version of Orthotrac.


The only workaround at this time is to revert to the original TX Card in charting maintenance.  Please keep in mind that reverting is a global setting  and will affect all workstaions in the office.

Below are more details on this issue and a guide to reverting to the old TxCard display:

https://community.carestreamdental.com/docs/DOC-2731-orthotrac-version-14-patient-comments-do-not-po...

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