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bczerno
Canine II

Serious Lag going between modules OrthoTrac Cloud

Anyone else experiencing a serious lag when going between modules in OrthoTrac cloud?? It has been going on since our last outage 11-18-2020. I could literally leave and get a coffee before I get a scanned document to display or get in or out of imaging. UGGG!

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tshaw
Community Manager
Community Manager

Re: Serious Lag going between modules OrthoTrac Cloud

Hi @bczerno -

We apologize for the slowness. Please see the note below from our announcement message on the Home page of The Exchange, as this may be what is impacting you. I have personally reached out to support to have someone contact you as soon as possible. 

Thank you for your patience. Carestream Dental’s technical team is continuing to refine our security toolset. These tools have been fully validated in Carestream Dental’s test environment; however, there is a limited possibility that some customers may temporarily experience issues such as error messages or slow system operations. Also, there may be some temporary connectivity issues with third-party services (such as patient engagement tools). Our team is actively working on a resolution.

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paularyfa
Premolar III

Re: Serious Lag going between modules OrthoTrac Cloud

Yes, absolutely seeing slowness.  Also get citrix receiver disconnect issue when I go into any other cloud application, i.e. Outlook, Word, Excel...If you get in, stay in, but if you close it, takes several minutes to get back in. 

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