I respectfully disagree. Below is a screenshot of the setup window. The checkbox says "Include already contacted". If I wanted to follow up on claims that I had already called on, I would check this box. However, if I did not want any claims that I had already contact to populate the list, I would logically leave this box blank - thinking that it would not include claims that I had already followed up on and I would be working with a list of untouched claims. This is exactly what it is saying it will do, but it is not even close to what it is doing. This is not the only report whose fields do not say what they mean or mean what they say.
Well, the function of the button is doing what it's designed to do. But maybe it could be re-worded to say something along the lines of "Include Claims that are not past their re-contact date" or something along those lines. I'm sure it could be written better.
It's accurate but not as precise as it could be to make things clear to one who might not connect the re-contact date as expiring the contacted note.
Would it be possible to see if maybe a rewording of the options that deal with including "already contacted" items, so that it's more precise and leaves less room for misunderstanding?
The first one that comes to mind is the "Change Recall Defaults" utility (screenshot below). You have the option of changing the defaults based on the patient's age. "Younger than" a certain age, and "Older than" a certain age. However, that is not is not how the utility works. It is actually "Younger than and including" a specified age, and "Older than and including" a specified age.