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joedindo
First Molar I

How to follow up on a trouble ticket

I've tried calling support twice and not getting a return call on an open ticket.

What should my next step by?

Thanks...

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jdowner
Moderator
Moderator

I'm looking through your call history and am not currently seeing an open ticket. The latest one I'm seeing was for an eRX/clinician issue.  Is this the ticket you are referring to?  If it is, I can open a new ticket with the information and send it to our eServices escalation team, and one of them can reach out. If it is this one, are the same users that are having the issues?

 

If it is a different issue let me know. 

Johnathan Downer | Technical Support Analyst
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Thanks. I have a ticket number. 7881715
It’s not the e prescription (which is a Royal pita).
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