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Canine III

Invalid Producer

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on the route slip, in the upper right hand corner, the producer for the patient is listed.  Our route slips are listing producers that have not been active in many years in our system.  How do we change this?

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Re: Invalid Producer

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The producer listed in the top right corner of the route slip is the producer who is set as the owner of the appointment itself. 

jdowner_0-1600121352709.png

If this producer is one who is marked as inactive on their employee profile, then it may still be possible that the attributes on their profile are still marked as "Can have appointments." This would still make them available to choose as an appointment owner, even if they are marked inactive. it would just show their initials with a tilde (~) in front of them. 

 
 
 

2020_09_14_18_11_30_CS_PracticeWorks_v10.1.1.png

 

 

 

Johnathan Downer | Technical Support Analyst

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Moderator

Re: Invalid Producer

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The producer listed in the top right corner of the route slip is the producer who is set as the owner of the appointment itself. 

jdowner_0-1600121352709.png

If this producer is one who is marked as inactive on their employee profile, then it may still be possible that the attributes on their profile are still marked as "Can have appointments." This would still make them available to choose as an appointment owner, even if they are marked inactive. it would just show their initials with a tilde (~) in front of them. 

 
 
 

2020_09_14_18_11_30_CS_PracticeWorks_v10.1.1.png

 

 

 

Johnathan Downer | Technical Support Analyst

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Canine III

Re: Invalid Producer

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Thank you so much!
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