We started using TSYS and noticed that all credit cards are going in as PWECC rather than how they used to which allowed us more details. For example, we were able to post as VISA or MC or AMEX etc. We were also able to post other codes to tie them into specific producers who we were paying on collections. However, that is not possible any more. Is there a setting or other configuration area that would allow us to recoup the ability to do what we were able to do?
Hello Joe (joedindo)
Now that you are using our ePayment module, which uses TSYS as the merchant processing service, it does automatically place the card in as PWECC, and will not give a choice to enter as Visa, MasterCard, etc. It was done by design by our developers and there is not a way to force an option to allow those choice.
PWECC stands for PracticeWorks eServices Credit Card.
If you were using a third party credit card service, you would then have to enter the credit cards manually onto the ledgers, which at that point, you could choose Visa/MC/etc.
Johnathan, we use TSYS and what you mention above is not what we see. Anyways, are you able to let me know what to do about our fees with TSYS? they are astronomical and we need to switch processors, however, we will not be able to process credit card payments like we are now. what happens to our payplans on file if we switch processors? Do you have any advice for us regarding the fees. thank you!
If you are using the epayment window to run cards it doesn't give the option for the type of card you're entering, and should always use PWECC. Do you use the "Add Entry" button on the ledger? or the "Credit Card" button. If you use the "Add Entry" button, yes, you can type in Visa or MC and then it'll pop up the epayment window, but even then, if you run a card through the epayment module window, it should still post back in the ledger as PWECC.
As far as your fees with TSYS, I have no control or knowledge over that information. I do not even have access to see what your package is. You would need to speak with the TSYS to look into that. You can reach them at 800.543.5327.
IF you do stop using TSYS, then you will be unable to use the ePayments module and your credit card reader cannot integrate into PracticeWorks, so you will have to manually enter the card payments onto the ledger.
Let me wrap up this discussion by stating that it doesn’t make sense to change the code because of the method of processing. To me, whether I am using a card reader or a traditional terminal, it doesn’t matter at all. What does matter are all the other things we’ve come to use. If there’s anyone in development who is listening, please accept this as a change request and that is to be able to tag a posting code to a swipe.
@joedindo Was this ever fixed? We are looking to possibly sign up to allow our patients to pay online, but this might be a deal breaker.
This is from 2017 and at the time, this was not fixed which is why we moved on from that service.
I am not sure why you are not able to type in Visa or MC etc...we do and it posts to the account that way. When we type in Visa and tab, the credit card box (epayments services) opens up for us to enter the card info.
We have swipers attached via USB so we swipe the credit cards through. I think that might be why
we have that as well.
So then you use the swiper and then change the code?
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