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Premolar III

Submit Primary AND Secondary at the same time?

Is there a way that someone could accidentally set up PW to automatically submit the primary AND secondary claim at the same time?  If so, can you show me where/how?

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CS Dental Employee
CS Dental Employee

Re: Submit Primary AND Secondary at the same time?

I have never heard of this happening. I went through all of the configuration and preference options, and don't see anything to make it automatically happen. It can definitely be done manually, but I don't see anything to make it happen automatically.

Moderator
Moderator

Re: Submit Primary AND Secondary at the same time?

I agree with Debi, I've never seen or heard of both primary and secondary sending at the same time automatically.  But it is possible to force the secondary to send before the primary is paid using the view/resubmit or correct entry/resubmit options. 

Johnathan Downer | Technical Support Analyst
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