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ShannonB
Canine II

pop up for tx code/NEA ??

I am coming across a lot of claims coming back asking for diagnosis/perio charting for our nightguards that we send out. The staff says that they do not include it on the claim because NEA/Vyne fast attach does not generate to tell them that a diagnosis/perio chart is in fact needed. I have added a note for them at checkout on the code itself, but it also is not working.

I am getting overwhelmed with the amount of denials coming back.

How can we get this code to require these??

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4 Replies
paul_snyder
CS Dental Employee
CS Dental Employee

Re: pop up for tx code/NEA ??

We will have a support agent reach out to you today.  Thanks so much for your inquiry. 

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ShannonB
Canine II

Re: pop up for tx code/NEA ??

I have not heard from anyone yet. If there is a simple solution I am all ears.
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tshaw
Community Manager
Community Manager

Re: pop up for tx code/NEA ??

Hello @ShannonB

I apologize if you weren't directly contacted, as we show our team contacted the office March 1st. I'll reach out and will have them contact you, should they ask for Shannon? 

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ShannonB
Canine II

Re: pop up for tx code/NEA ??

That's odd. I was here, but there are 2 Shannons here. So I think it might be easier to say that I will be avail every Tues-Friday from 8am to 3pm pacific time. Ask for Shannon B. I dont seem to get any notifications that anyone replies to me here.
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