The prompt warning of a possible duplicate patient needs to appear when an appointment is entered (when walkin is created) not when a walk-in is converted.
We've tried to imbed the thought for all schedulers to search for existing patients before making an appointment and we still end up with duplicate patients or patients with the same name including middle initials. It should prompt to confirm DOB or SSN.
We see a lot of married women who don't mention that they've been to the practice before (even though we ask) - they sometimes forget or don't realize that this office is the same practice as another office; naturally, their last name has changed since we last saw them.
Worst is if you enter a walkin and do notice the patient is a duplicate if you select the existing patient you lose all the updated information and have to ask for it again. Is there a way to pull up the existing patient without losing all the data you just entered?
If there could be a way to merge accounts when duplicates are accidentally created...
This especially needs to happen with automated registration, even if it does not match exactly maybe the patient put in the middle initial and the office didn't. We have so many duplicate patients, it really throws our statistics off.
Something that has helped our office is to enter a birthdate when an office calls before scheduling an appointment which alerts operator to a patient who has been in before and maybe does not remember.