Office submits online statements. In the SoftDent billing statement settings there is no due by date selected. When the responsible parties get these online statements, there is a due date 14 days from the generation/printed date on the statement. Inquired with ECS Operations as to why and and was told that when statements come in for online with no due date, we put that on there by default. This particular office doesn't want a due date, thus why they put nothing in there. They really want the patients to pay it as soon as they get the statement. Not wait until this arbitrary due date. The online statements don't have the ability to put "due upon receipt" or "please pay now" etc. on these online statements. Office wondered if we could change it so that it puts no due date up there if one is missing, or can something like "due upon receipt" be put in there if no "due by" date comes over.
Expected Outcome: Have "due by" date either say "Due upon receipt" or "See statement for due date".