Re: R4 Email: is it possible to include an attachment or html link
Thank you for your question and for contributing to the Exchange, it is not currently possible in CS R4+ to add attachments or HTML links to emails. We know this is an area of the system that needs improvement, samir has already logged a suggestion around improving emails at the below link, please feel free to vote this up and add any comments that you feel are relevant.
The ideas and comments that our customers put forward on the Exchange will be a major factor in the 'Voice Of Customer' data that we collect when we are making decisions on improvements to include in CS R4+.
I hope the above helps, if you have any further questions please feel free to contact me.