I was forwarded an email from our exchange managers, I believe you replied to the email rather than adding a reply to the post.
Below are steps on how to amend the R4 backup directly to an external HDD, please ensure you leave the external HDD attached at all times.
1- Go into file explorer and create a folder within the external HDD
2- Right click on that folder, go into properties
3- Select the "Security" tag
4- Select the option Edit...
5- Select Add...
6- Type everyone in the box and select "Check Names"
7- Tick Allow on Full Control to give the right permissions
8- Press Apply and OK
9- Load the R4 Backup program, usually this is in the system tray by the time and date
10- Full Backup is at the top, select the 3 dots under the Path for Full Backup
11- Navigate to your created folder in the external HDD
12- Press OK, the system will freeze for a moment while it re-directs.
If you have any issues please contact the support team on 0330 094 8194 option 1.